Shipping and Returns Policy

 

Shipping & Delivery for South Africa

FREE Delivery for orders over R500. 
R90 Flat fee for order below R500.

All canvas & poster prints are made to order with the following lead times:
7-9 working days to print and stretch.
9-12 working days tp print, stretch and frame.

All Softs in stock will be despatched within 2 days from receipt of proof of payment.

Primetime Express is our national courier. On despatch you will receive an email with tracking information. Shipping: 2-4 days for all major centers. 4-6 days for outlying areas.

Shipping & Delivery for Australia

All orders are manufactured in Brisbane and shipped accross Australia.
Lead times from receipt of payment:
7-9 working days to print and stretch.
9-12 working days tp print, stretch and frame.

FREE Shipping on orders over $200.
Shipping: 2-4 days for all major centers. 4-6 days for outlying areas.

Email inquires to Sean at: sean@ruthanne.com
Our on the ground team in Brisbane are happy to answer any queries realting to your orders and shipping. 

 

Returns & 100% Money Back Guarantee

If you are not satisfied with the quality of your selected print or if the order arrived damaged, you may return it to us within 14 working days free of charge for a 100% refund. Please retain and package the order back in its original packaging to prevent any damage in transit. We will arrange our courier to collect from you on notification from us. Please communicate and send us pics so we can assist you timeously to info@ruthanne.com

 

Try Before You Buy

Still hesitant about which canvas print you want? Will it fit with your current décor scheme? Concerned about selecting the right size? Contact us at info@ruthanne.com and we will walk you through the process.